Ctrip Airport Transfer Guidelines

Time: 10:00 - 10:30 daily

Bidding format: Car plate + Time

Example 1:

NVE DEP
30Mar 0710
PU: (SG Clean) 39 Scotts Road
DO: T3
Valid bid shall be 1234 0710

Example 2:

AnyCar ARR
30Mar CA969 eta 2155+30
PU: T1
DO: Swissotel the Stamford (SG Clean)) 2 Stamford Road
DWPU
Valid bid shall be 1234 2155

Administrator's decision shall be final

After successfully bided a job and for some reasons you are unable to fulfill it, you may approach any of the daily affairs admin for return.

For invalid reason, there is a monetary penalty of $10 - $80 imposed on you. The whole amount will be pass to the new bidder. We believe this way will deter any return of job and also encourage new bidder to take up the returned job.

For flight clashes, which is a valid reason, administrators reserve the rights to decide to have which job to be re-paged.

What are the valid reasons? We are not disclosing them as it may lead to abuse.

Less frequent travelers or travelers with elderly or young children tend to be more anxious and want to be assured of a smooth pick up. Therefore we encourage you to link up with your passenger by the following ways

1. WeChat - Almost everyone in China is using WeChat
2. In-app messaging (it is labeled as Online Contact)
3. Phone calls. International calls are much more affordable now compared to the past. There are various way to save even more.
   • Sign up with CMLink. They are offering calling China numbers as part of their local bundle.
   • WeChat Out. It is a cheap VoIP function on WeChat and offers quality calls on China Numbers
   • IDD
   • Other form of IM Messaging App for other nationality, such as WhatsApp, LINE, Viber
4. SMS. International SMS charges apply.

Things to remind the guests

1. Connect to free Wifi at the airport to stay connected with you.
2. Filled up the e-arrival card for arrival pick up
3. Standby hotel reservation and return air-ticket to be presented to the immigrations when requested.
4. Business Trip related notice

Template you may consider to use

您好，由于新加坡海关可能对部分入境者进行抽查或询问，为了提高您的入关效率，建议可以提前准备如下材料：

1）SGAC电子入境卡 （在出发点先填好。https://eservices.ica.gov.sg/sgarrivalcard/）
2）当地酒店预订单
3）返程飞机票
4）当地公司的邀请函（商务出行需提供）

Report status by using the Ctrip's driver app promptly. For other jobs, please pm the caller directly.

Arrival - Airport Pick Up

Drive way pick up - 20 minutes after the flight lands. You shall stand by at the following recommended locations. We will only accept GPS location at these locations as evidence.

• Airport Premises - Carpark
• Changi North
• Changi South
• Tanah Merah Coastal Road

Meet and Greet - Arrive at the belt area 30 minutes after the flight lands.

90% of the arrival pick up are drive way pick up (DWPU). You may instruct the guest to wait at the arrival pick up.

Template (please make changes as per situation)
Please inform me after you have gotten your luggage and wish to proceed to the hotel immediately. Please proceed to the arrival pick up door 3. My car plate is xxx. <color of the car>

请您取好行李后再确定不需要办任何额外手续 （如取电话卡，换钱等）通知我一下然后到候车处，我会同时把车开到指定上车地点， 这样会避免您久等。 我的车牌是xxx, 颜色。

Reminder to use the driver mobile application promptly

Arrival - Flight landed time + buffer + 60 mins

Currently, the agency is offering unlimited waiting time for airport arrival pick up and you will be paid for any additional waiting time incurred by us, only if you use the app promptly.

Departure - Booking time + 15 mins

Visit the support group and submit the following

1. Car in Hotel/Airport
2. Conversation with Passenger (even there is no reply)
3. Call Logs

Once you are certain to be late for your job, do not attempt to save the job on your own as it may lead to a MISS JOB.

Approach any of the administrator or seek help in the main group chat. Administrators are connected to hundreds of vehicles in Singapore and are likely to activate a rescue within 5 or 10 minutes.

A top up penalty is likely imposed for the repage

No one likes miss job, yet it is unavoidable for a transportation company. A miss job will be causing great distress to the passengers and make them loose trust in the agency which eventually lead to them loosing trust on us.

A miss job's penalty is 300% of the amount to be paid to you and a suspension of 1 month will be applied

Health and sleep are more important than job or money. No matter how big your problem is, without health you cannot solve it.

Yes you may. Do not hold the company or the agency accountable for any dispute. We will brush it off.

Company's advice is to earn a fair amount on what you deserve and do not over-charge the passengers.