What Information Do We Collect?

We may collect information from you when you access or register our website, web app, or mobile apps (referring to the products of Vimo Services, available for download in the iOS App Store or Google Play Store), or through any interactions in any form or by any means with us. Some examples include:

• Your personal information (such as your name, phone number, email address, login information, etc.)
• Your location (to detect pick-up locations and abnormal route variations)
• Information from your device’s phone book (contacts list)
• Your feedback, ratings, and compliments
• Your transaction information (such as payment method and distance traveled)
• Information about how you interacted with our apps, website, or services (such as features used and content viewed)
• Device information (such as hardware model and serial number, IP address, file names, versions, and advertising identifiers, or any information that may indicate device or app modification)
• Personal data you enter in messages when using our in-app communication features
• Personal data captured through your interaction with us
• Pictures, images, and other information from your device’s camera and photo library
• Your contact list

How Do We Use Your Information?

Any of the information we collect from you may be used in one of the following ways, including but not limited to:

• Provide reliable and convenient delivery of services and features
• Help maintain the safety, security, and integrity of our services and users
• Provide customer support
• Enable communications between users
• Send marketing and non-marketing communications to users
• Conduct research and development
• In connection with legal proceedings

Marketing and Non-Marketing Communications

From time to time, we may use the data we collect to market our services to our users. This includes sending communications about Vimo Services’ services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. These communications may be delivered via post, telephone call, SMS, online messaging services, push notifications, or email.

We may also send communications about products and services offered by Vimo Services partners. However, we do not sell users’ personal data to, or share it with, such partners or others for their own direct marketing or advertising purposes without user consent.

We may personalize marketing communications (including advertisements) based on user location, past usage, preferences, and settings.

Additionally, we may analyze customer preferences and market trends to derive insights and tailor products and offers. This may involve combining personal data related to your use of our services with data collected about your web usage, or aggregated data from other users.

We may also work with third-party service providers (such as marketing agencies and social media platforms) for marketing and promotional purposes, which may involve sharing relevant personal data with them.

We may use your data to:

Generate and provide receipts

Inform you of changes to our terms, services, or policies

Send non-marketing communications related to service usage

You have the right to opt out of direct marketing at any time. You may do so during data collection or by following the opt-out instructions in our communications.

Please note that even if you opt out of marketing communications, you will still receive administrative emails, account updates, and service-related notifications.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal data.

Do We Use Cookies?

We use Google Analytics to analyze how users interact with Vimo Services websites. Google Analytics is a web analytics service provided by Google.

Google may use collected data to track and analyze user behavior and personalize advertising. This data may also be used for Vimo Services’ display advertising campaigns, subject to Google’s user agreements and privacy policies.

Cookies, including Google Analytics cookies and similar technologies, are used to:

Store user preferences

Understand usage patterns

Track advertising performance

Analyze website traffic and behavior

You may disable cookies through your browser or device settings. However, doing so may result in a limited or incomplete experience when using Vimo Services.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or transfer your personally identifiable information to outside parties. This excludes trusted third parties who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.

We may disclose your information when necessary to:

Comply with legal obligations

Enforce our policies

Protect our rights, property, or safety, or that of others

Non-personally identifiable information may be shared with third parties for marketing, advertising, or other purposes.

Third-Party Links

Our website, web app, or mobile apps may include links to third-party products or services. These external sites have their own independent privacy policies. We are not responsible for the content or activities of these linked sites, but we welcome feedback to help maintain the integrity of our platform.

Terms & Conditions

Please also refer to our Terms & Conditions section, which outlines the use, disclaimers, and limitations of liability governing the use of our website, web app, and mobile apps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website. We encourage you to review this page periodically for any changes.

Your continued use of Vimo Services without raising concerns constitutes your acceptance of the updated Privacy Policy.

Language

This Privacy Policy is written in English and may be translated into other languages. In the event of any inconsistency between the English version and a translated version, the English version shall prevail.