Wheelchair Transport Singapore And Malaysia
The most affordable, safe, and convenient wheelchair transport services in Singapore and Malaysia. From pre-arranged pickups to reliable journeys, our wheelchair transport services are designed to meet your commute needs.
What's special about our wheelchair transport services?
At Vimo Services, we believe wheelchair transport is more than just getting from one place to another—it’s about making people feel comfortable, respected, and cared for. For individuals with disabilities and elderly passengers, every journey matters, and we’re committed to making it smooth, safe, and stress-free. With VimoCare, you can expect a service that balances quality, reliability, and affordability across Singapore.
Our team approaches every ride with genuine care and understanding. We focus on being punctual, reducing wait times, and choosing the best routes so you reach your destination on time. Most importantly, we prioritize your safety and well-being at every step, ensuring each journey feels easy, comfortable, and reassuring.
Download Our App
Download our app to book rides faster, manage your trips easily, and get real-time updates on your journey.
Raising the Standard of Wheelchair Transport Services in Malaysia & Singapore
Vimo Services makes the journey feel effortless and predictable when exploring destinations across both countries.
Continuous Comfort
Roll-in vehicle access eliminates the physical strain of shifting out of your chair. Start the trip comfortably, end it comfortably.
Borders Without Barriers
We specialize in the unique logistics of Singapore-Malaysia transit, removing the friction from checkpoints so your holiday keeps moving smoothly.
Every Mile Supported
Our trained assistance team prioritizes your physical well-being, applying structured safety practices from departure to arrival.
Paced for You
Travel should be enjoyable, not a race. We offer patient, human-focused care that matches your natural rhythm.
Schedules You Can Count On
Predictable timing and clear communication mean you will never miss a hotel check-in or a dinner reservation.
What are the significant differences between regular and wheelchair transport SIngapore?
How does our wheelchair transport work?
Passengers stay in their wheelchairs throughout the journey, with no transfers needed for a smooth and safe ride.
The wheelchair is gently guided or lifted into the vehicle, and the passenger is securely fastened using a seatbelt for a safe and comfortable journey.
Wheelchairs are held down securely by restraints or straps to prevent them from moving during the journey
From 15 Oct 2021, it is mandatory for the wheelchair user to put on his own wheelchair seatbelt. If he does not have one, the driver will offer a wheelchair restraint belt. Failure to do so, the driver has the right to refuse service, and no refund will be entertained.
Cancellation Policy
Understand our cancellation terms before booking your service.
What Are The Wheelchair Transport Vehicles Of Vimo Services?
Vimo services offer an extensive variety of wheelchair-accessible vehicles that support users with their rides. Here are some of the options available for your reference
Mercedes Viano with ramp
Our Mercedes Viano Maxicab supports wheelchair users up to 100 kg, with a maximum width of 27 inches.
Toyota Hiace with ramp
Toyota Hiace Maxicab supports standard wheelchair transport for users up to 100 kg, with wheelchair width up to 27 inches.
Toyota Hiace with hydraulic lift
Our Toyota Hiace vehicles feature hydraulic lifts (up to 300 kg), ensuring safe and reliable wheelchair boarding for every journey.
Toyota Noah Welcab
Toyota Noah and Voxy Welcab vehicles offer ramp access for easy entry, supporting wheelchair users up to 100 kg and widths up to 27 inches.
List of Approved Wheelchair & Mobility Devices for Transport
Type of mobility devices not approved for Wheelchair Transport
Geriatric chairs are designed for indoor use and come with individual wheel locks for stability. However, they lack proper anchor points to be secured inside a moving vehicle. Therefore, they are not suitable or safe for transport with the user onboard.
A light weighted pushchair does not have sufficient wheels to ground area to provide a stable ride for the wheelchair user. It can be easily tipped over a small kerb, a small rock or even on a slightly uneven road. It shall not be used outdoors or transportation due to its instability.
A mobile chair is designed for short-term indoor use and does not provide adequate support or secure containment, as it typically features only two pole-style armrests. Therefore, it is not suitable or safe for wheelchair transport.
List of Approved Wheelchair & Mobility Devices for Transport
Our Range of Wheelchair Transport Services Across Singapore & Malaysia
Wherever life takes you, our professional wheelchair transport services across Singapore & Malaysia ensure every journey is smooth, reliable, and worry-free.
Medical Appointment
Travel comfortably and arrive on time for specialist consultations, clinic visits, health screenings, and routine medical check-ups.
Airport Transfer
Door-to-door airport transfer services with safe, accessible vehicles and assistance throughout your journey.
Family Trip
Visit loved ones, celebrate special occasions, or enjoy a day out with safe, reliable transport designed for your mobility needs.
Social Event
Attend weddings, birthdays, religious gatherings, community events, and celebrations with confidence and comfort.
Dialysis Support
Dependable scheduled transport for dialysis treatments, ensuring punctual arrivals and a smooth journey before and after every session.
Physiotherapy Transport
Accessible transport to rehabilitation centres, physiotherapy sessions, and recovery appointments, helping you stay on track with your care.
Hospital Discharge
Get home safely after your hospital stay with professional door-to-door wheelchair transport and assistance throughout your journey.
Accessible Tours
Discover attractions across Singapore and Malaysia with wheelchair-friendly transport for sightseeing, shopping, dining, and leisure outings.
Frequently Asked Questions
General
No, wheelchair transport does not include medical care. It’s strictly for mobility support.
Choose wheelchair transport if the user is conscious, can sit upright or slightly reclined (≤45°), and doesn’t need medical attention. Otherwise, go with medical transport or an ambulance.
Only if the user is heavier or using a larger wheelchair. Most users can use standard transport.
Yes, all bookings via the website or app are confirmed.
Each ride includes 1 wheelchair user and up to 3 caregivers. More passengers can be added.
Typically $27–$120 depending on the provider. Vimo advance bookings range from $27–$75.
No. Users must bring their own wheelchairs, and medical escorts are not included.
Booking
Only through the website or mobile app. Phone calls, SMS, and WhatsApp bookings are not supported.
Book Now: Driver arrives in ~5–45 minutes. Schedule Ride: Book in advance with a guaranteed driver
Book instantly when ready, or schedule at least 40 minutes ahead.
By 9 PM the day before your scheduled ride.
Yes, scheduled rides guarantee a driver.
Payment & Refunds
Book Now: Cash, card, PayNow. Schedule Ride: Card or PayNow (via app wallet)
Refunds go to your app wallet. Cash withdrawals have a 5% admin fee.
Handled case-by-case.
No, especially if delays weren’t communicated.
Safety
No.
Yes, mandatory. Service may be refused otherwise.
Yes. Standard rides support - Up to 27 inches in width, Up to 100 kg user weight. Otherwise, hydraulic transport is required.
Account & Support
Usually due to cancellations, lateness, or inappropriate behavior.
Not guaranteed, the waiting time depends on the schedule.
No. Support is via app or email only.
About the Service
Yes, previously. Vimo Services has worked with organizations like NTUC to provide discounted, accessible transport. Over time, we’ve shifted to direct customer engagement to improve service quality and reduce misunderstandings. We remain focused on providing reliable, affordable wheelchair transport to the community.
Locations & Coverage
Use designated pick-up/drop-off points. For Blocks 2–7, go to Block 5. Ambulance bays are used for safe boarding.
At the ambulance bay.
Yes. Our wheelchair-accessible transport covers all of Singapore's mainland and Sentosa.
Coverage includes major urban and surrounding regions, with cross-border travel support between Singapore and Malaysia for medical visits, family trips, and scheduled appointments, based on booking and route planning.
Yes. Cross-border wheelchair transport is available for medical visits, follow-ups, and scheduled appointments with coordinated pickup, travel, and drop-off.
Health
Yes, all drivers are vaccinated against COVID-19.